Contact Us

Contact us

We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.

We’re available to support you via

Email: service@icstorou.com

Service Tel: 1-866-676-5336

We strive to answer your questions within 24-48 hours to ensure timely and helpful assistance.

Customer service chat hours:

• Monday to Friday: 9:00 AM – 6:00 PM (local time)
• Saturday: 10:00 AM – 4:00 PM (local time)
• Sunday: Closed

Now available in English.

Company address: KEEN, Inc.515 NW 13th Avenue Portland, OR 97209 United States

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.